Coronavirus (COVID-19)

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Please visit their website for more information

Health Services

Telephone – 111

Website –

If you have symptoms of Coronavirus you are advised to use the 111 online checker –

The advice is that you should only contact 111 if you are worried about your health or you have had symptoms for more than seven days.

Medication – You can go online or phone your local chemist to discuss your prescriptions being delivered to your home.

Statutory Services

If you are suspicious or concerned about someone’s safety, ring Norfolk County Council’s Adult and Children’s Social Services on 0344 800 8020.

Benefit & Money Advice 

Citizens Advice Brandon

Telephone – 01842 818202 – Website –

Universal Credit 

For advice on benefits and guidance for employers and businesses contact: Telephone – 0800 328 5644

Textphone – 0800 328 1344

Website –

Martin Lewis Money Saving Expert

Website –

Charities that can offer telephone and online support

The British Lung Foundation 

Telephone – 03000 030 555

Website –

Silver Line – A helpline for Older People – open 24 hours a day to offer support for loneliness and isolation.

Telephone – 0800 4 70 80 90

Website –

Mind – The Mental Health Charity

Telephone – 0300 123 3393 – open 9 – 6 Monday to Friday

Website –

Age UK Norfolk – offers a range of services to older people in later life.

Telephone – 0300 500 1217

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The Trussell Trust – provides emergency food and support to people in crisis.

Telephone – 01722 580 180

Website –